“With every new product, service and technology integration, Kroger is redefining the customer experience and reimagining the store of the future,” says Felix Turner, corporate affairs manager for Kroger’s Atlanta Division. “After testing Scan, Bag, Go in several locations, we are bringing this transformative technology to new stores across the southeast through Restock Kroger.”
Kroger’s in-house research and development team invented and built the Scan, Bag, Go technology. Scan, Bag, Go allows customers to use a wireless handheld scanner or the Scan, Bag, Go app on their personal device to scan and bag products as they shop for a quicker, seamless checkout experience.
Scan, Bag, Go helps to create a personalized experience for customers throughout their shopping trip, allowing them to view and download digital coupons, keep a running total of their order, and view the current week’s sales ad.
Scan, Bag, Go customers currently visit a store’s self-checkout area to provide payment. Customers will soon have the ability to provide payment directly through the app, allowing shoppers to exit the store even quicker.
“Many of our customers have adopted this convenient new technology and responded favorably to the seamless checkout experience,” says Turner. “Scan, Bag, Go is one more choice, like ClickList, that Kroger provides so customers can choose when and how they want to shop with us.”
By the end of the year, Scan, Bag, Go will be available at select locations in Georgia and South Carolina
“The installation of Scan, Bag, Go is a collaboration between the Kroger operations and tech teams that allows us to accelerate the adoption of new technologies in our stores,” says Turner. “We are always excited to execute innovative ideas that benefit our customers’ shopping experiences.”
Scan, Bag, Go will be offered as an option alongside traditional checkout lanes staffed by friendly associates, self-checkout, online ordering, curbside pickup, and home delivery in select cities.
ABOUT KROGER
At The Kroger Co., we are dedicated to our purpose: to Feed the Human SpiritTM. The Company focuses its charitable efforts on hunger relief, K-12 education, women’s health initiatives and local organizations in the communities it serves. Kroger’s Atlanta Division is headquartered in Atlanta, Ga., and is one of the Southeast’s largest retail grocery chains with more than 184 stores, covering Georgia, Eastern Alabama and South Carolina.
