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Hi-Hope Service Center Receives Highest Level of Accreditation

Programs and Services for Individuals with Development Disabilities Recognized for Excellence

By Staff Reports | Gwinnett Citizen

Atlanta - Strengthening its reputation as a model for nonprofit organizations dedicated to the needs of individuals with intellectual and developmental disabilities, Hi-Hope Service Center has achieved a three-year accreditation from The Commission on Accreditation of Rehabilitation Facilities (CARF) in recognition of its robust Community Housing, Integration, and Employment Supports programs.

The accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF International standards. An organization receiving a Three-Year-Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

At Hi-Hope, we believe that it is our responsibility and privilege to deliver exceptional, quality programs and services for adults of all abilities. Our commitment to quality is more than a promise, it is what drives our ongoing pursuit for organizational excellence to meet the individual needs of each person served”, said Susan Boland Butts, CEO of Hi-Hope. “Each day is filled with life enrichment opportunities that allow our individuals to develop life skills, discover and pursue their own interests, and participate in real world experiences that equip them to be valuable contributors to the community.”

To substantiate the three-year accreditation, the Survey Outcome Report documented the following comments from CARF Surveyors: “Hi-Hope Service Center clearly reflects a dedication to providing an environment centered around the individuals served…Hi-Hope has a well-developed strategic plan that provides the organization with a strong foundation to work from…Staff members genuinely care about the individuals served….Individuals served are treated with dignity and respect, and given opportunities to experience success in their programs and in their lives.”

Sponsored by the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD), Hi-Hope serves clients throughout Gwinnett, Barrow, Dekalb and Fulton counties with varying diagnoses, including; autism, cerebral palsy, Down Syndrome, Fragile X, and other cognitive and intellectual disabilities.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services. For more information about the accreditation process, please visit the CARF website at

Founded in 1960, Hi-Hope Service Center is an award-winning nonprofit organization dedicated solely to providing a progressive life assistance to adults with developmental and intellectual disabilities. Hi-Hope offers a comprehensive array of programs and services designed to improve the quality of life of each individual served, according to his or her own unique needs and abilities.   Located 30 miles northeast of downtown Atlanta in Lawrenceville, Georgia, Hi-Hope cultivates community for adults with developmental disabilities by connecting them with integrated opportunities for learning, work and leisure.

For more information: Call (770) 963-8694 or visit