Opinion

Bill York

10:05 PM. Exhausted after a hard day, had just dozed off. Telephone jangles.
Sleepily, “Hello, it’s your dime, talk.”
Syrupy voice, “Is this William York?”

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Bill York

While training employees at Sears Roebuck I recall the instruction manual. When there’s a complaint employees are told to apologize first, determine the problem and satisfy the customer’s complaint.

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Marlene Ratledge Buchanen

What accent? ME?
No, you have the accent.

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Bill York

 “Did you brush your teeth, Billy Gene?

I was maybe 6 years old.

“Yes, Grandma.”

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