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Sugarloaf Pediatrics, making patients feel at home

Sugarloaf Pediatrics, making patients feel at home
By Beth Volpert Johansen

The doctors and staff at Sugarloaf Pediatrics view patients as a reflection of the community in which they live and welcome everyone into their practice as if they were welcoming them into their own home.

With Dr. Susamma Mathew and her daughter, Dr. Lekha Mathew, both working in a practice managed by Mr. Mathen Mathew, a day at work does feel a lot like home. Add the strength of Dr. Violeta M. Gomez, Nurse Practitioner, Amanda Sivewright, and the results are a pediatric practice more than prepared to provide the best for its patients. 

With a county as diversely populated as Gwinnett, it is important to everyone at Sugarloaf Pediatrics that all patients are treated as guests by considering their languages and customs in order to establish a strong line of communication between doctor and patient. “It is very important to us to that a parent can explain something as important as their child’s health in their own language,” says Mr. Mathew. “This can make it a more intimate and comfortable conversation.” 

Adding a doctor who speaks Spanish was part of a plan to fill the needs of a variety of patients. Having started out in a Lawrenceville shopping center, Sugarloaf Pediatrics has grown to include more doctors and staff which allowed them to finish out a building in 2005 to suit the needs of their patients. “We planned the building,” says Mr. Mathew. “We stay very busy and the building is built to help things stay on track.” 

Staying on track and maintaining a thriving practice are part of the management process, but Mr. Mathew and his wife both agree that providing patient care with compassion is crucial. “We treat everyone like family,” says Dr. Susamma Mathew. “It begins with our staff; they are the face of the practice and they make the parents feel like they are safe bringing their kids to us.”

Mr. Mathew’s past experience in engineering management brings an organized perspective to the practice. Gathering a staff with a world of experience lends itself to a practice that closely mirrors the population of Gwinnett County. Susamma, originally from India, settled in Georgia from New Jersey, Lekha studied in Kansas, Violeta brings her bilingual experiences from New York, and Amanda relocated her southern roots from Texas. “We like to think we have something to make everyone comfortable,” says Mr. Mathew. 

Married since 1974, Mr. and Dr. Mathew have three grown children. Of those three, two are doctors and one works within the hospital system. For the family, medicine is a vital part of their daily existence. “I began my work in Obstetrics,” says Dr. Susamma Mathew. “For me, seeing the children grow from infants to adults is so gratifying.” Watching patients grow from tiny to teens and become good citizens in their community gives the practice incentive to continue providing all that the youth of a community needs in order to grow up healthy. “Sometimes they come back from college and want to know if we can still see them,” says Dr. Susamma Mathew. “That makes me so happy.” 

Filling the needs of a very international community with a practice that blends modern medicine and old-fashioned care gives Sugarloaf Pediatrics a very traditional “welcome home” feel the moment a patient walks through the door. For the extended Mathew family, it is all part of a day at work. 

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